Customers Survey

Brief

Shopping centres under the C&R group conduct customer satisfaction surveys twice a year. This ensures that every single customer has the very best shopping experience and loves visiting their local centre. We were asked to conduct the questionnaires and hit targets.

Experience

Our trained Experience EngineersTM used an online questionnaire loaded onto ipads to engage with consumers. We hit key quotas for target audience types and have built a core pool of multilingual people that we use throughout the year.

Return

  • Positive client feedback
  • A team of people that can hit targets and troubleshoot if the technology doesn’t work to save any downtime